Frequently asked questions
Can I wash my Jinks products?
So your best friend has slobbered all over thier tuggy? Trampled mud in thier travel mat? Smooshed food into thier snuffle bag?
Worry not! All of our products can be easily cleaned following some simple instructions.
Biothane Products - Use a damp cloth and simply wipe clean, if really dirty then wash in soapy water and rinse, then dry with a soft cloth.
Tuggies - All of our tuggies are machine washable, wash at 30C with a mild detergent and either hang to dry or tumble dry low. Faux fur can be refluffed with a pet brush.
Travel Mats - Machine wash at 30C with a mild detergent and hang to dry.
Bandanas - Machine wash at 30C with a mild detergent and hang to dry, medium iron if required.
Snuffle Products - Ensure any food has been shaken out of the fleece tabs before washing.
-Snuffle Mats - Machine wash at 30C with a mild detergent and hang to dry.
-Snuffle Bags - Open completely and machine wash at 30C with a mild detergent and hang to dry.
-Snuffle Boxes - Remove snuffle sections from the plastic box and machine wash at 30C with a mild detergent and hang to dry before fixing back into the box.
Can I request a custom item?
Sure thing! We love to hear your guys' ideas! Drop us an email to firstname.lastname@example.org and we'll have a chat about what you're after!
I've ordered the wrong size! Can I return my item?
Provided your item is unused and unworn then you can return your item to us within 14 days.
Please email us at email@example.com and we'll send over a returns form and return instructions.
Return postage costs are non-refundable unless a product is faulty.
Refunds will be made as soon as your item reaches us, so you may want to choose a trackable and/or insured postal method to ensure your item gets back to use safely.
Unfortunately, custom orders are not eligible for returns.