Please bare with us whilst we update & expand this section
Can i wash my JINKS products?
Our fabric products can be washed at 30 in your washing machine with a normal detergent, and air dried. Our BioThane products can be washed in the kitchen sink & air dried.
Can i return an item?
If you ordered an in stock item, then yes, the usual return within 7 day rules apply.
If you ordered a custom non adjustable collar, then no as this is made to your dogs' sizings.
What if there is a fault?
If there is a fault with your item (above normal wear & tear) contact us and we will work out a solution for you!
What happens if i don't get my order?
Occasionally things get lost in the post. We have had it happen only a few times, but after the postage period has past, let us know, we'll contact the postage company & if there's no luck, we'll put an claim in with them & send you a new order.