Can I wash my JINKS products?
Our fabric products can be washed at 30 in your washing machine with a normal detergent, and air dried. Our BioThane products can be washed in the kitchen sink & air dried.
Can I return an item?
If you ordered an in stock item, then yes, the usual return within 7 day rules apply.
If you ordered a custom item or fixed length collar, these are non-returnable as they are made just for you.
What if there is a fault?
If there is a fault with your item (above normal wear & tear) contact us and we will work out a solution for you!
What happens if I don't get my order?
Occasionally things get lost in the post. We have had it happen only a few times, but after the postage period has passed, let us know, we'll contact the postage company & if there's no luck, we'll put an claim in with them & send you a new order.