Our policies at jinks

Not the most exciting part of or website, but it is important.

Postage

If you order a pre-made item, please allow 5-7 business days for delivery, you will receive a dispatch notification by email. Custom/made to order times currently carry a lead time of 10-15 working days. We will always aim to get items to you as soon as possible, but we do need to allow ourselves to order in specialist materials, and factor in that we are only a two woman team.

Postage costs £3.50 regardless and usually takes 2-5 working days to arrive after dispatch.

Packaging your orders simply, safely & responsibly

Packaging

To try minimise the waste we make as a small business and do 'our bit' we will always re-use what we can to get your order to you. We re-use cardboard boxes and plastic packaging we receive, so if your box says something slightly different on it - it is your Jinks order inside, we're just giving the box a second life. 

We will also only use bio-degradable or recyclable stickers and tape for our packaging, and rather than using nice tissue paper to wrap your order we've chosen newspaper offcuts doesn't look quite as fancy, but is hopefully a little less wasteful. 

We believe our products speak for themselves.

RETURN POLICY

Pre-made items ordered from our website can be exchanged within 7-14 days (as is UK law), buyer will pay return postage unless it is a faulty item.

Made to order or custom items cannot be returned/exchanged unless the product is faulty.

We will always however be happy to talk to you if you have any problems with your order or with the products you receive. Get in contact at hello@madebyjinks.co.uk with the subject heading 'Problem with my order' so we can deal with it quickly for you.

PAYMENT METHOD

You can either pay by card on the Wix Shop platform we use, or via PayPal.

WHOLESALE INQUIRIES

We currently have a few products we would be happy to offer as wholesale items, but please get in contact at hello@madebyjinks.co.uk with the subject heading 'wholesale ' if you have interest.